This Shipping Policy explains how and when we deliver your PETNOOK order. All timescales are estimates in business days (Monday–Friday, excluding UK public holidays).
1. Where we ship
We currently ship to addresses across the United Kingdom. Any surcharges or exclusions for the Scottish Highlands & Islands, Northern Ireland or other remote areas will be shown at checkout.
2. Order processing
Orders are processed and dispatched within 1–3 business days. Because we work with third-party fulfilment partners, some items ship directly from our suppliers. You'll receive a confirmation email, followed by tracking details once your order is on its way.
3. Delivery estimates
UK Standard delivery: typically 5–10 business days from dispatch.
UK Express delivery (where offered): typically 3–5 business days from dispatch.
Occasionally an item may take a little longer; if we expect a delay, we'll let you know.
4. Shipping costs
Delivery costs are calculated and shown clearly at checkout before you pay, based on the option you choose. Any free-shipping threshold or promotion will be displayed at checkout.
5. Tracking
Once dispatched, you'll receive a tracking link by email. Please allow up to 48 hours for tracking to begin updating.
6. Delays outside our control
Delivery can occasionally be affected by carrier delays, customs, weather or peak periods. We'll keep you informed and, if your order hasn't arrived within a reasonable time, email support@petnook.com and we'll investigate.
7. Delivery addresses
Please check your address carefully at checkout — we can't be responsible for orders delayed or lost due to an incorrect address.
8. Contact
Questions about delivery? Email support@petnook.com.